Company Description

MSX International supports leading automotive manufacturers worldwide in optimizing workshop and aftersales operations, increasing customer satisfaction, and improving the performance of service businesses. Operating in more than 80 countries, MSX is one of the leading partners in the automotive industry.

Job Description

As a Business Success Partner (m/f/d), you will support and develop workshops within our network. Using state-of-the-art AI-based platforms, as well as extensive market and vehicle data, you will help partners improve their performance, capacity utilization, and profitability in a sustainable way.
• Building and maintaining long-term customer relationships through regular on-site visits
• Analyzing sales and performance metrics and identifying improvement opportunities
• Enhancing quality, efficiency, and profitability within workshop operations
• Providing consulting and support in the parts and aftersales business
• Implementing defined business and service standards
• Initiating and supporting marketing and sales activities




• Planning and executing actions aligned with market strategy
• Presenting business recommendations and sales initiatives
• Collaborating closely with workshops, dealerships, and other partners
• Managing key customer accounts
• Using CRM systems for lead management, customer support, and sales forecasting
• Monitoring, analyzing, and reporting business performance results
• Presenting relevant sales and market data
• Gathering and analyzing market intelligence to identify new business opportunities

Qualifications

You have experience in the automotive industry, for example as:
• Service Assistant
• Parts and Accessories Service Representative
• Service Advisor
• Automotive Service or Diagnostic Technician
• Automotive Technician/Mechanic
• Body and Vehicle Builder
• Workshop Manager

In addition, you possess:
• Strong sales orientation and a passion for customer interaction
• Experience driving revenue

📌 Business Success Partner (Madrid)
🏢 Msx International
📍 Madrid