Job Description:
An opportunity for an Material Support Services Representative (LTA) has arisen within Airbus Defence and Space, Getafe (Madrid).
Based at the Matacán Military Air Base in Salamanca, the Material Support Services Representative will serve as the primary on-site liaison between our company and the Customer, specifically within the framework of the DCare contract.
This is a high-visibility, customer-facing role that requires a unique blend of logistical expertise and technical understanding.
You will be the face of our service excellence on the ground, bridging the gap between the customer’s operational requirements and our integral supply chain to guarantee maximum fleet availability and contractual compliance.
RESPONSIBILITIES
Key Accountabilities
• On-Site Customer Liaison: Act as the dedicated, professional point of contact for the Customer at the Matacán base, building strong, trust-based relationships and ensuring their material needs are understood and met.
• DCare Contract Execution: Ensure the seamless delivery of material support services (Spares,
AGEs, Repairs, and ISS) in strict accordance with the specific requirements and Service Level Agreements (SLAs) of the DCare contract.
• Technical & Operational Interface: Act as the critical link between the Customer’s operational/maintenance units and our internal supply chain and engineering directorates, leveraging MRO expertise to facilitate effective communication.
• Fleet Readiness Support: Monitor and drive the material readiness of the LTA fleet on-site, proactively identifying potential supply gaps and implementing immediate solutions to minimize operational impact.
• Performance & Compliance Monitoring: Track and report on key performance indicators (KPIs) and service levels, ensuring that all on-site activities align with both contractual obligations and military operational standards.
• Issue Resolution & Escalation: Provide immediate on-site troubleshooting for material-related iss
📌 Material Support Services Representative (Getafe)
🏢 Airbus
📍 Getafe