About the job Responsibilities * Serve as a primary point of contact for sellers, addressing issues related to registration, compliance, listing support, and account management promptly and professionally based on the guidance of general teams. * Assist sellers in understanding platform policies, documentation requirements, and troubleshooting steps, including but not limited to product listing errors, payment delays, or compliance violations. * Collaborate with internal teams (Legal, Compliance, Product) to support the resolution of seller escalations and improvement of processes. * Analyze seller pain points and feedback to propose platform or workflow optimizations. * Conduct training sessions to provide information support for sellers on best practices for account health and growth. * Track seller performance metrics (e.g.,



onboarding completion rates, issue resolution time) and report trends to leadership.

Required Skills * 3+ years of experience in e-commerce operations, account management, or seller support, preferably with a marketplace or cross-border platform. * Strong problem-solving skills with the ability to navigate complex, ambiguous issues. * Familiarity with compliance frameworks (e.g., product standards, tax documentation). * Proactive, detail-oriented, and able to manage high-volume inquiries under tight deadlines. * Fluent in English and business level mandarin speaking is preferred #J-18808-Ljbffr

📌 Account Manager (Galicia)
🏢 Temu
📍 Galicia