* As Virtuagym keeps on growing, we are now looking for a new face to complement our Customer Success team in EMEA based in Spain.

As a Customer Service Consultant for the DACH and international markets, you will be responsible for creating excellent customer experiences and elevating our client success endeavours to new heights * As a Customer Service Consultant for the Dach & International markets, you will mainly focus on supporting German, and English-speaking European customers.

You will be at the forefront of ensuring our client’s long-term satisfaction and success * Your primary responsibility involves providing exceptional support, cultivating relationships, and driving growth within our diverse client base.

Join us in our mission to create a healthier and happier world * Investigate and resolve system issues collaboratively with the product department * Deliver efficient and effective customer support via email and phone channels * Build and nurture customer relationships to enhance retention and loyalty * Offer creative solutions, handle objections, and de-escalate challenging client situations * Address churn risks, cancellations,



and payment-related queries * Contribute to departmental process enhancements through feedback and project participation Benefits * Monthly contribution to your gym membership * Friends & family gym discount * Free weekly crossfit classes * Pension contribution * 24/7 on-demand coaching with psychologists through the platform Open

Up * Knowledge exchange sessions * Awesome company parties & Friday drinks * Workgear: laptop, screen, etc. * Working from home allowance If you’re a self-starter who embraces challenges, thrives in a fast-paced, dynamic environment and keeps going where others might stop, this could be the perfect role for you!
Prior experience in SaaS/software CS is preferred (this is not a call center position!)Proven problem-solving skills and a knack for finding solutions

Tech-savvy, a critical and logical thinker[Hard requirement] Proficiency in written and verbal German (native or near-native level) and good written and verbal skills in English

Structured, and organized, with good time management and attention to detail

Confidence, adaptability, and a positive attitude0-2 years of experience in a customer-facing role

Important note: please do apply if you meet 70%+ of the criteria.

At Virtuagym we hire great people, not just resumes.

If you can’t check off a few requirements but are a fast learner, we’d love to hear from you! #J-18808-Ljbffr

📌 Junior Customer Service Consultant (DACH & International, German Speaker) (Valencia)
🏢 Virtuagym
📍 Valencia