* We are seeking a senior level IT Engineer 3 to join our growing technology operations team * This role supports Quince's IT infrastructure, ensuring smooth day-to-day operations for all employees * Manage employee onboarding and offboarding from an IT perspective - account setup, hardware configuration, and access provisioning * Oversee IT asset lifecycle, including procurement, deployment, tracking, maintenance, and decommissioning of laptops and peripherals * Set up, support, and maintain video conferencing systems (Zoom, Google Meet, etc.) to ensure high-quality meeting experiences * Handle user access provisioning and de-provisioning across core business systems (Google Workspace, Okta, Slack, etc.) * Provide day-to-day technical support to employees onsite and remotely, resolving hardware, software, and connectivity issues * Maintain and document IT processes, inventory records, and access control logs in line with company standards * Collaborate with the global IT and security teams to implement best practices and ensure data protection compliance * Support office technology operations, including network troubleshooting, printer setup, and AV maintenance * Assist in IT equipment audits, ensuring all company devices are accounted for and properly managed * Contribute to continuous improvement projects such as process automation and IT system enhancements The adecuado candidate is proactive, detail-oriented,



and passionate about delivering exceptional internal support experiences

Comfortable working independently and collaboratively across global teams

Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent practical experience)Detail-oriented with strong documentation habits

Ability to prioritize tasks and manage multiple support requests simultaneously

Preferred) Experience in retail, e-commerce, or technology industries

Prior experience in a corporate or fast-paced startup environment supporting distributed teams

Strong customer service orientation with effective communication skills4-8 years of IT support experience

Excellent problem-solving and troubleshooting abilities

Strong understanding of macOS and Windows operating systems

Proficiency with Google Workspace, Okta, and Slack administration

Experience supporting video conferencing systems such as Zoom and Google Meet

Familiarity with asset management tools and ticketing systems (e.g., Jira, Zendesk, Fresh

Service)Hands-on experience or working knowledge of MDM tools like Jamf (for Mac) and Jump

Cloud (for Windows)Experience with directory and identity management platforms, especially Jump

Cloud

Basic understanding of networking concepts - Wi-Fi troubleshooting, VPN, switches, and firewalls

Awareness of data security and compliance standards (e.g., SOC2, ISO 27001) #J-18808-Ljbffr

📌 IT Engineer (Madrid)
🏢 Quince
📍 Madrid