About the Role: As a CBRE Workplace Experience Manager, you will be responsible for managing employees that oversee the delivery of workplace experience services.

Examples of services include Concierge, Reception, Meeting & Event Management, and administrative office duties.

This job is part of the Workplace Experience function.

They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do: * Provide formal supervision to employees.

Monitor the training and development of staff.

Conduct performance evaluations and coaching.

Oversee the recruiting and hiring of new employees. * Coordinate and manage the team's daily activities.

Establish work schedules, assign tasks, and cross-train staff.

Set and track staff and department deadlines.

Mentor and coach as needed. * Build and maintain a trusted client relationship.

Negotiate with clients, partners, and associates to resolve conflicting priorities. * Ensure support provided by the team is efficient and consistent.

Suggest process improvement efforts on a regular basis.

Assist with developing strategic solutions. * Assess technological and training needs for Workplace Experience teams and clients.

Always follow safety standards with employees, clients, and vendors. * Develop vendor partnerships with the intention of cost saving efforts.

Manage negotiations for contract services.

Confirm that all vendors have current proof of insurance and contractual documentation.



* Oversee programs ran by third party vendors.

This includes food delivery, organizing events, providing transportation, or mail distribution.

Ensure all invoices for business services billed. * Ensure support provided by the team is efficient and consistent. * Lead by example and model behaviors that are consistent with CBRE RISE values.

Influence parties of shared interests to reach an agreement. * Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives. * Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.

What You’ll Need: * Bachelor's Degree preferred with 3-5 years of relevant experience.

In lieu of a degree, a combination of experience and education will be considered. * Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred. * Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems. * Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department. * In-depth knowledge of Microsoft Office products.

Examples include Word, Excel, Outlook, etc. * Extensive organizational skills with a strong inquisitive mindset. #J-18808-Ljbffr

📌 Workplace Exp Manager (Madrid)
🏢 Cbre Group
📍 Madrid