The role
You'll join the Front Office team, reporting to the Front Office Manager and the CEO. Your job is to give customers, sales reps and distributors fast, clear follow-up. You'll also make sure every order reaches the Administration team complete and properly documented.
What you'll do
• Handle and log incoming requests from email, the website and messaging apps, giving each one an owner and a next step in our management system.
• Manage leads from the website and Material Bank, and assign them to the right sales rep or distributor.
• Coordinate sample shipments to prospective customers and follow each request through to closure.
• Keep customers, sales reps and distributors updated on deliveries and schedules.
• Take in claims and showroom issues, gather the information needed and escalate when appropriate.
• Check that new customer and new order data is complete before handing it over to Administration.
• Support trade shows and events: registrations, paperwork, agendas, samples, catalogs, and logging contacts and leads afterwards.
• Adnministrative Strategy policies development and implementation in colation with the Top Management Team

📌 Front Office Assistant (Teià)
🏢 LUMINA STONE SOLUTIONS SOCIEDAD LIMITADA.
📍 Teià