Hello

At Factorial we're looking for a new Account Manager for the French Market to help us boost the company to the next level.

Before digging into much details...

Factorial bets for potential and growth, and we believe diversity and collaboration are the key for rocking the world

Are you ready for the challenge?

About the team

Our Customer Experience team is the voice that guides our users every step of the way, making sure they always get the most out of Factorial. If you’re passionate about people and love turning a challenge into a great experience, you’ll fit right in.

What you'll do
- Build, engage and develop top quality relationship with our enterprise customers, through regular communication, constant and proactive improvement action plans.
- Manage your own customer's portfolio, keep its information updated on a daily basis and build tracking reports of the status of the accounts.
- Constant contact with existing clients to understand their requirements and needs, expectations and strategize a personalized sales plan.
- Provide after-sales support,



Cross-selling, up-selling and churn management, and guarantee a strong long term, transparent and trustable relationship.
- Ensure prompt and accurate answers to all clients’ queries offering personalized feedback.
- Promote and explain new products/services and functionalities to existing customers.
- You will work hand in hand with different teams - especially with the sales, product, and development teams - you will be their main contact person, so the feedback you can provide them will be super valuable.
- You will hold regular meetings through video calls with all your clients to generate engagement and show them product updates that fit their use cases.

What are we looking for?
- French expert speaker & professional in English
- Previous Customer oriented experience; other Sales, Customer Satisfaction, and similar experiences are highly valued
- You like making things easier for customers and coll

📌 Account Manager French Market (Barcelona)
🏢 Factorial Hr
📍 Barcelona