Languages: Native-level German, English or Spanish (for internal onboarding)
Experience: Entry-level / Junior profiles (working students / part-time students accepted)
Other: Full-time or part-time options available (min. 20 hours)
WHAT IS THE PROJECT?
The project is about bringing your talent and ambition to our client, a integral leader in the travel and hospitality industry. As an iconic Italian cruise line, our client is part of Carnival Corporation & plc and offers millions of guests worldwide unforgettable vacation experiences in the Mediterranean, Northern Europe, and the Caribbean.
From the dynamic Customer Hub in Barcelona, a multicultural team of around 152 employees supports four key European markets across customer service, sales, and VIP care. You will join a dedicated DACH team of around 50 colleagues delivering top-tier travel experiences for German-speaking guests.
AND WHAT IS MY ROLE IN IT?
As a Cruise Expert for the German market,
you will be the central commercial and service point of contact for our client's German-speaking customers. You will combine sales and consultative service to turn travel inquiries into dream vacations.
- Handling incoming inquiries via inbound calls, emails, and written channels
- Splitting your responsibilities between existing customer care (60%) and new customer acquisition (40%)
- Identifying customer needs, handling objections, and recommending tailored cruise packages, shore excursions, and premium onboard experiences
- Converting inquiries and leads into firm bookings and reactivating existing customers
- Updating reservations and maintaining customer data in the CRM system
- Working closely with the service team to ensure a consistently outstanding customer experience
- Achieving productivity, call, and sales targets
OK, AND WHAT DO I NEED FOR THIS?
- Native-level written and spoken German
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📌 Travel Sales Agent (Barcelona)
🏢 blu
📍 Barcelona
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