Contract type: Freelance, with opportunities for extension/conversion depending on business needs

Location: EMEA region, working hours: 9AM-6PM (UTC+1)

As a Production Support Specialist, you will provide real-time production support across promotional AV and artwork workflows, helping ensure production workflows run smoothly, and issues are identified and resolved efficiently.

You will support the team of Production Planning experts to maintain AV and artwork practice for promotional campaigns. You will step into very mature AV and artwork workflows that help enable creation of general promotional materials on a title-by-title level. Other responsibilities include using their expertise to maintain best practices, troubleshooting issues, and communicating effectively and efficiently with clients and other stakeholders.

You will keep an eye on various production threads and make sure that each step of the workflow is followed correctly and help ensure that any missteps are corrected in a timely manner. You will also be in charge of identifying, capturing,



and presenting trends in your assigned region to the Production Planning team.

What You'll Do

Workflow Oversight

• Provide proactive and reactive support across production workflows to identify workflow exceptions, resolve issues where possible, and escalate more complex or persistent issues to the appropriate teams
• Troubleshoot access or workflow issues directly with internal stakeholders and external partners
• Own the intake, tracking and follow-through of workflow escalations, ensuring issues are accurately documented and progressed towards resolution.
• Maintain strong awareness of regional and promotional AV challenges and ensure appropriate issues are surfaced and escalated.
• Lead workflow pilots, help inform KPIs, measure performance and share learnings
• Implementation of new workflows and optimizations from successful pilots in collaboration with Production Planning team

Workflow Education

• Sup

📌 Production Support Specialist (Barcelona)
🏢 Orb Group
📍 Barcelona