David Kennedy Recruitment is working with a leading multinational technology BPO business which is looking to recruit a Finnish-speaking Fashion Support Consultantin Malaga.
Position: Fashion Support Consultant
Location: Malaga, Spain
Work model: On-site
Employment type: Full-time.

Si los siguientes requisitos del puesto y la experiencia coinciden con sus habilidades, por favor, asegúrese de enviar su solicitud sin demora.

DUTIES AND RESPONSIBILITIES:
- Handle incoming customer interactions through multiple channels (phone, email, chat, voicemail, or automated alerts).
- Record and update customer details and case information in the call or ticket management system.
- Provide timely responses and effective resolutions in line with established service level agreements (SLAs).
- Maintain up-to-date knowledge of company products, services, and client-specific applications.
- Identify and elevate complex or unresolved issues to the appropriate internal teams or supervisors when necessary.
- Follow established processes, procedures, and quality standards for service delivery.




- Complete required administrative tasks accurately and on time.

REQUIREMENTS:
- Native or fluent in Finnish (C1 level), with strong proficiency in both written and spoken communication, as well as English fluency.
- Strong customer service orientation, with the ability to actively listen and understand customer needs.
- Ability to take ownership of cases and see them through to resolution or appropriate escalation.
- Excellent verbal and written communication skills, with adaptability to different customer situations.
- Basic technical knowledge of IT systems, such as Windows, Microsoft Office, and internet configurations. xghoner
- Strong problem-solving skills, attention to detail, and ability to work in a team-oriented environment.

OFFER:
- Excellent remuneration package based on experience, skills and performance
- Full paid training on the company and the project
- Career development progr

📌 Fashion Support Consultant (Málaga)
🏢 David Kennedy Recruitment
📍 Málaga