- Position: IT Functional/Application Support Professional based in Ecuador.

Location: Ecuador
Language Requirement: English and Spanish

Role Summary: We are primarily looking for a functional/application support professional who can perform activities such as:

Provide Level 2 (L2) functional support before escalating issues to the development team.

Develop and maintain a strong understanding of business processes and application functionality.

Deliver user training and ongoing user support.

Execute and document functional testing activities, both informal and formal.

Support post-implementation validations and maintenance activities.

From a functional perspective, experience with Warehouse Management Systems (WMS) and Transportation Management Systems (TMS) is highly desirable, as these are the main business applications supported by our team.

The candidate should also be fluent in both English and Spanish.



English is required for communication with global teams and stakeholders, while Spanish is important because most of our development team and many end users in LATAM primarily communicate in Spanish.

Experience with SQL, particularly Oracle and Microsoft SQL Server, is also highly desirable. The role frequently requires data analysis, troubleshooting, and validating application behavior through database queries.

Additionally, while not mandatory, the following technical skills would be considered a plus:

C#/.NET

JMeter performance testing

Unit testing

Azure DevOps / Azure DevOps Testing

The adecuado candidate should have strong analytical, troubleshooting, and communication skills and be comfortable working closely with both business users and technical teams.

📌 IT Functional/Application Support Professional -Madrid, Spain (España)
🏢 Infinity Quest - UK
📍 España