We're partnering with a leading general customer experience provider to recruit Support Specialists for a remote role based in Portugal.

In this position, you will support a major international e-commerce platform, assisting customers and sellers with a wide range of inquiries. You will be part of a dynamic team delivering high-quality service through phone and email, ensuring a smooth and reliable customer experience.

Your Role:

Provide customer support via phone and email, ensuring a professional and friendly experience

Assist with inquiries related to orders, deliveries, payments, and returns

Troubleshoot customer issues and provide clear, effective solutions

Act as a point of contact for external sellers, supporting their questions and needs

Provide information about digital products and platform services

Escalate and route more complex issues to the appropriate internal teams

Maintain accurate records of customer interactions and follow internal processes

Your Qualifications:

Fluent in Dutch (spoken and written)



with good English skills

Previous experience in customer support or service roles is an advantage

Strong communication and problem-solving skills

Comfortable working with digital tools and customer management systems

Ability to work independently in a remote environment

Customer-focused mindset with attention to detail

The Offer:

Remote position within Portugal

Full-time contract with a 40-hour work week

Paid training (6 days, 8 hours per day) with structured onboarding

Training compensation provided upon successful completion

Base salary + meal allowance

Holiday and Christmas allowances paid monthly

Optional accommodation support (if applicable)

Health insurance from day one

22 days of paid annual leave + Portuguese public holidays

Opportunity to grow within an international and fast-paced environment

Encaja Talent

📌 Support Specialist - Dutch Speaking (Barcelona)
🏢 Encaja Talent
📍 Barcelona