Responsibilities * Own a portfolio of SMB (small and medium) customers and develop a high level of customer engagement with your contact and key decision makers within your accounts. * Gain a deep understanding of your customers business and be able to leverage this information to ensure that the customer maximises their usage of Perk. * Identify growth opportunities and develop your portfolio by adding new business opportunities. * Leverage data analytics to provide clients with regular business reviews, reports and presentations to senior stakeholders. * Be an expert on the portfolio of Perk products in order to meet & exceed quarterly targets of up‑selling and cross‑selling. * Develop strong relationships with your clients that will shape their business travel programmes. * Identify common problems within each account and develop strategies to solve issues in a timely manner whilst creating methods to ensure long term solutions.
* Act as a key contact between the internal Perk teams and the Account Management Team, to ensure product integrations during roll‑outs are as smooth as possible. * Effectively prioritise your time in order to maximise impact in key business areas. Requirements * Dutch Native speaker and fluent in English (C1) * Previous work experience within the Benelux market * Account management or customer success previous experience is required. * Background within a SaaS or travel‑tech business is highly preferred. * Outstanding presentation & communication skills and the ability to build deep relationships. * Great prioritisation and time management skills. * Result oriented mindset while keeping customer satisfaction as your top priority. * Great ability to analyse and translate data for your customers.