In this role you drive growth for the Agentforce Service platform by expanding ACV with existing customers through upsell and cross-sell. You will uncover customer objectives via discovery and translate them into compelling value cases across the Agentforce and Service Cloud stack. You’ll align cross-functional teams and partners to advance deals and support lasting customer success. This position places you at the center of AI-powered service innovation, delivering faster resolutions and higher satisfaction. Join a fast-growing product team shaping the future of AI-enabled customer service. * Build and execute account plans to retain and grow Annual Contract Value (ACV) with existing customers, focused on upsell and cross-sell opportunities * Run discovery to understand customers' processes and goals,



turning insights into use cases and value hypotheses * Craft and present compelling value propositions across the Agentforce and Service Cloud stack (customer service, ITSM, HR service) * Align account teams and partner ecosystems to move deals forward and support long-term customer success * Demonstrated success in quota-carrying, technology solution-based direct sales * Proven experience selling Contact Center, ITSM, HR Service, or Service Engagement software * Strong discovery and solutioning skills with ability to build account plans around upsell/cross-sell growth * Confident communicator across written, verbal, and presentation formats * collaboration across cross-functional teams * customer-centric mindset * solutions-based selling in enterprise software * discovery and value-hypothesis framing * account planning and upsell/cross-sell strategizing

📌 Agentforce Service Account Executive (Cataluña)
🏢 Salesforce
📍 Cataluña