What would you do? 2. Business Growth, Strategy & Change Management 3. Commercial Partnership & Account Expansion 4. Operational Alignment & Data-Driven Consulting * Strategic Account Governance & Executive Communication * Serve as the primary point of contact and trusted advisor for executive, operational, and technical stakeholders. * Facilitate regular executive touchpoints, leading Quarterly Business Reviews (QBRs), Executive Business Reviews (EBRs), and Monthly/Quarterly Steering Committees (SteerCos) with VPs and C-Level leaders to align on strategy and business outcomes. * Oversee regular alignment meetings to monitor short-term action plans, track deliverables, and manage engagement across regional and leadership teams. * Translate technical capabilities and operational data into compelling executive stories that demonstrate clear business value and ROI. * Develop and execute long-term, multi-threaded account strategies and Success Plans aligned with each customer's digital maturity and business objectives.
* Assess client digital maturity to build tailored operational roadmaps that drive e-commerce performance using Instaleap’s capabilities. * Drive organizational change management to help client HQ and leadership teams adopt digital transformation initiatives. * Identify process optimizations, conversion improvements, and last-mile/fulfillment performance gains. * Uncover account expansion opportunities by introducing new workflows, best practices, and additional Instaleap solutions. * Partner closely with the Sales/Account Executive team on upsell and cross-sell initiatives. * Lead business value conversations during commercial discussions. * Represent Instaleap at key industry commercial events (e.g., ShopTalk, NRF Retail's Big Show Europe, EuroShop, eCommerce Expos). In collaboration with the Customer Operations Analyst supporting the account * Analyze key performance metrics (e.g., order fulfillment rate, delivery time, OTIF, conversion rates) alongsid