Overview In this role, you will lead event operations across Spain and Italy, ensuring top-tier delivery and profitable performance. You’ll connect regional teams with global standards, acting as a strategic partner to clients and stakeholders. You will drive transformation, optimize processes, and elevate operational maturity at scale. You join a collaborative, inclusive culture where your leadership shapes how we deliver outstanding events and industry impact.

Compensaciones / Beneficios

adaptable benefits tailored to country health and welfare insurance retirement programs parental leave and adoption assistance wellbeing resources learning platform with 20,000 courses

Responsabilidades

Drive operational excellence across two countries with compliant, high-quality event delivery and P&L; management Coach and develop Team Leaders to foster accountability and continuous improvement Lead change initiatives (process harmonization, new tools, AI adoption)



to improve efficiency Serve as escalation point for major clients and act as trusted strategic partner Represent the agency externally in Spanish & Italian markets, building relationships with media and industry figures Collaborate with cross-functional and international peers to align on global standards and multi-market delivery Ensure high client satisfaction and profitability through efficient operations and project delivery quality Support employee engagement and maintain strong team performance across regions

Requisitos principales

10+ years in event agency operations/production Fluent in Spanish; English; Italian is a plus Proven experience leading large, multi-country teams Strong stakeholder management and external communication skills Established network in the event/communication industry Ambition and ability to develop visibility through external communications leadership stakeholder management communication change management P&L; management process optimization

📌 Operations Director Meetings & Events – Spain & Italy (Barcelona)
🏢 American Express Global Business Travel (Gbt)
📍 Barcelona