Overview As Lead Product Manager for Trust & Safety, you shape the strategy to detect and prevent fraud while preserving a seamless user experience. You’ll own the end-to-end Trust & Safety roadmap across multiple markets, turning risk insights into proactive, AI-powered protections. You will partner with data science and engineering to deploy real-time detection and decisioning, balancing security with marketplace growth. This role offers influence at leadership level and the chance to scale safety infrastructure in a fast-moving, AI-enabled marketplace.

Responsabilidades

Own the Trust & Safety product strategy and roadmap, converting risk and user insight into a prioritized plan. Shift from reactive incident response to proactive fraud prevention with a risk engine and anomaly detection tooling. Design and productionize AI-native safety experiences using ML models, LLMs, and behavioral signals. Balance mitigation with growth, minimizing friction for legitimate users and marketplace supply. Define and track success metrics (fraud loss, false positives/negatives, time-to-resolution, trust scores). Collaborate with Engineering, Data Science, Legal, Compliance, and Operations to align outcomes. Build instrumentation to measure fraud rates, model performance, and impact at scale.



Develop business cases on fraud losses and ROI; secure resources and prioritize based on data. Ensure compliance and security requirements across markets; leverage AI to improve PM practices. Represent Trust & Safety to executives, communicating strategy and results clearly.

Requisitos principales

Significant product management experience in a digital, high-scale environment (e-commerce, marketplace, etc.). Proven track record in trust-related areas (Trust & Safety, Fraud Prevention, Risk, Identity & Verification, etc.). Experience building scalable systems to detect and mitigate abuse and risk. Strong analytical, data-driven mindset with metrics-based decision-making. Experience partnering with cross-functional teams (Engineering, Data Science, Operations, Legal, Compliance). Experience with machine learning, risk scoring, detection, or automation; AI-powered trust products a plus. Ability to balance user experience, growth, operational efficiency, and risk mitigation. Comfort with ambiguity, ownership of complex problems, and stakeholder influence. analytical mindset cross-functional collaboration stakeholder management machine learning AI-powered risk detection risk scoring

📌 Lead Product Manager - Trust & Safety (Barcelona)
🏢 Olx Group
📍 Barcelona