Overview As a Service Now Solution Architect, you will lead the design and implementation of enterprise-scale Service Now solutions, providing technical direction and guiding integrations. You’ll mentor teammates, present architectures to stakeholders, and support the full lifecycle from requirements through documentation. You’ll engage in pre-sales activities and thought leadership while establishing standards aligned with ITIL. This role offers exposure to cutting-edge Service Now projects and a collaborative, innovative environment across Spain/EU. Compensaciones / Ventajas remote/hybrid flexibility within Spain EU mobility competitive compensation professional growth exposure to high-impact projects collaborative, innovative environment Responsabilidades Lead the design of Service Now process flows, integrations, and applications with advanced platform expertise Provide technical leadership, mentor junior staff, and collaborate on simple,



effective solutions Present technical architectures to project teams and stakeholders; facilitate workshops and client consultations Assist in technical story writing, QA reviews, and full project lifecycle from requirements to documentation Support pre-sales activities (scoping, estimates, SOWs), thought leadership (blogs, webinars), and enterprise implementations Establish architectural standards, best practices, and innovative ideas aligned with ITIL processes Requisitos principales Minimum 6 years of hands-on Service Now experience CSA (Certified System Administrator) certification (mandatory) 3+ CIS certifications + CAD (desired); CTA certification (desired) Proven expertise in Service Now platform, ITSM/ITOM/CMDB, integrations (REST/SOAP), and process automation Exceptional communication and facilitation for client interactions and team leadership Thought leadership to influence strategic directions Service Now platform expertise ITSM/ITOM/CMDB knowledge REST and SOAP integrations Process automation

📌 Servicenow solutions architect (Madrid)
🏢 Jobrapido
📍 Madrid