Overview In this role you will manage a portfolio of small-to-mid sized customers in Bilbao, acting as a strategic partner to optimize their supply chains. You’ll build trusted on-site relationships through regular face-to-face engagement and business reviews, driving growth and delivering tailored logistics solutions. Collaboration with Sales, Operations, and Product teams will ensure high-value outcomes and strong customer satisfaction. The position emphasizes local presence, proactive service, and ongoing relationship expansion. Responsabilidades Manage and grow a Bilbao-region portfolio of small to mid-sized accounts Maintain strong relationships via on-site visits and face-to-face engagement Serve as primary customer contact ensuring responsive service Conduct business reviews and strategic meetings to strengthen partnerships Identify opportunities to expand logistics solutions within existing accounts Collaborate with Sales, Operations,



and Product teams to deliver solutions Analyze performance data to identify improvements and support decisions Navigate challenging conversations professionally and articulate mutual solutions Act as the voice of the customer internally to align priorities Travel ~30% to customer sites to maintain local presence Requisitos principales Minimum 5 years in Account Management, Customer Service, Sales, or a customer-facing role in logistics or freight forwarding Strong CRM and communication skills Experience conducting business reviews and customer presentations, handling difficult conversations Fluent in Spanish and English Ability to travel locally ~30% of time Customer-focused Proactive Strong communication Microsoft Excel Microsoft Power Point Copilot

📌 Account manager - bilbao
🏢 Jobrapido
📍 Bilbao