The Renewal Representative, Regional Accounts is responsible for managing and executing subscription renewals across a portfolio of regional customers in the Nordics. Operating with a high degree of independence, this role focuses on protecting and expanding recurring revenue by delivering accurate, timely renewal execution and proactively addressing customer needs.
Responsibilities End-to-End Renewal Ownership
- Independently own and execute full renewal workflows across assigned regional customer accounts
- Drive timely, accurate renewal completion with minimal guidance, ensuring contract and commercial accuracy
Customer Retention & Expansion
- Defend the existing customer base by proactively identifying churn risk, renewal blockers, and customer concerns
- Identify and close seat‑based expansion opportunities at renewal,
using standard playbooks and creative commercial approaches
Customer & Procurement Engagement
- Work directly with customer procurement and commercial teams to manage renewal execution and resolve issues
- Apply clear, persuasive communication to influence renewal outcomes and maintain strong customer relationships
Forecasting, Data & Workflow Discipline
- Maintain accurate renewal pipeline management, forecasting, and reporting within CRM systems
- Monitor auto‑renewal status and intervene when auto‑renewals are disabled to prevent churn
- Use data, insights, and workflow automation to improve renewal efficiency and predictability