Job Description

What you’ll do…

- Assist with the check-in/check-out process and provide a warm, personalized greeting.
- Contact guests to ensure everything is to their satisfaction (courtesy calls, in-person visits).
- Coordinate details for anniversaries, honeymoons, birthdays, or specific guest preferences.
- Listen to guest concerns, log incidents, and collaborate with internal teams to resolve problems promptly.
- Ensure housekeeping, room service, maintenance, etc., are aligned with guest expectations.
- Arrange special in-room touches for VIP or returning guests, following hotel protocols.
- Assist with surveys, departure interviews, and review monitoring on online platforms.
- Record preferences, habits, and useful notes for future stays.

Qualifications

What we are looking for:

- EU Nationality is required.
- Fluent English and Spanish. Other Languages is a plus.
- Currently pursuing or recently completed a degree in Hospitality or a related field.
- Ability to work in a fast-paced environment and adapt to different tasks.
- Team-oriented mindset with a positive and proactive attitude.




- Strong problem-solving skills and attention to detail.

Additional Information

What’s in it for you…

- A competitive package and plenty of development opportunities.
- Accommodation included.
- Lunch is served daily at the in-house restaurant.
- Be part of a complete Internship Program with a final project to present to the Excom & Head of Departments.
- Join an innovative and fast-growing international group committed not only to building new hotels but also to building a integral brand.
- The opportunity to challenge the norm and work in a creative and rewarding environment.
- Be part of a team passionate about creating great hotel experiences and building a portfolio of brands.
- Great discounts at all Ennismore hotels and special discounts at numerous island businesses.
- Free subscriptions to Canva and Podimo.
- Activities to build an amazing team of students.
- Regular team meetings, from our team-building activities to our end-of-season super party;
We work hard, but we know how to have fun!

📌 Guest Experience Trainee (España)
🏢 Mondrian
📍 España