In this role, you lead the CX Quality team to measure, improve, and scale quality across the Customer Experience org. You own the QA programme end-to-end, from auditing and calibration to automation and training impact. You will drive AI review, actionable feedback loops, and metrics that connect quality to cost savings and revenue protection. This is a hands-on leadership position shaping how quality influences customer outcomes at scale.
Compensaciones / Incentivos
- private health insurance
- Wellhub gym access
- Cobee expenses management
- language classes
- breakfast in the office and organic fruit
- pet-friendly office
Responsabilidades
- Lead and develop a team of Quality Analysts across
📌 Cx Quality Assurance Manager - Barcelona
🏢 Factorial Hr
📍 Barcelona
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