Work model: On-site

Asegúrese de leer detenidamente la información sobre esta ocasión antes de presentar su candidatura.

Employment type: Full-time.

Start: asap

DUTIES AND RESPONSIBILITIES:

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- Handle incoming customer interactions through multiple channels (phone, email, chat, voicemail, or automated alerts).

- Record and update customer details and case information in the call or ticket management system.

- Provide timely responses and effective resolutions in line with established service level agreements (SLAs).

- Maintain up-to-date knowledge of company products, services, and client-specific applications.

- Identify and elevate complex or unresolved issues to the appropriate internal teams or supervisors when necessary.

- Follow established processes, procedures, and quality standards for service delivery.

- Complete required administrative tasks accurately and on time.

REQUIREMENTS:

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- Native or fluent in Finnish (C1 level), with strong proficiency in both written and spoken communication, as well as English fluency.

- Strong customer service orientation,



with the ability to actively listen and understand customer needs.

- Ability to take ownership of cases and see them through to resolution or appropriate escalation.

- Excellent verbal and written communication skills, with adaptability to different customer situations.

- Basic technical knowledge of IT systems, such as Windows, Microsoft Office, and internet configurations. xghoner

- Strong problem-solving skills, attention to detail, and ability to work in a team-oriented environment.

OFFER:

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- Excellent remuneration package based on experience, skills and performance

- Full paid training on the company and the project

- Career development programs, specialized courses, and language classes

- Dynamic and creative team with a positive and friendly atmosphere

- Guidance and tools to reach career potential

- Work schedule: Monday to Sunday from 09 AM - 06 PM (39 hours a week)

- Office in the centre of Malaga

#J-18808-Ljbffr

📌 Finnish-speaking Fashion Support Consultant (Málaga)
🏢 Personalbuero U Herrmann
📍 Málaga