Requirements
Es esencial asegurarse de que cumple con los requisitos como solicitante para este puesto; por favor, lea atentamente la información a continuación.

-

- Strong troubleshooting skills across Windows, Linux, macOS, mobile OS and SaaS platforms

- Demonstrable ability in administering M365, Entra ID, IAM, MFA/SSO, device compliance, EDR/AV and patching

- Comfortable with ITSM/ticketing, change control and documentation

- Familiarity with scripting/automation (PowerShell/Bash) is a plus

- Clear, confident communication skills — translating technical concepts for non-technical users

- Subject-matter expertise in at least one of the following:

-

- Microsoft tenant migrations

- Microsoft Intune

- Microsoft Endpoint Configuration Manager

- SharePoint Administration

- JIRA Administration

- API integrations

- AI adoption

What the job involves

-

- Our COO Teams are the engine that powers Open Cosmos’ operations

- This division brings together mission management, supply chain, and quality & product assurance to make sure every mission is delivered smoothly, reliably, and to the highest standards

- They turn plans into action, keeping us efficient and mission-ready at all times

- We're looking for a 2nd Line IT Support Engineer to strengthen our IT operations and ensure our systems, offices, and people are supported with reliable, secure,



high-performing technology

- This is a hands-on technical role — combining escalated user support, deeper infrastructure work, and continuous improvement

- You’ll be the go-to point for complex issues across devices, networks, identity, and SaaS services, helping keep Open Cosmos running smoothly as we grow

- You’ll own and resolve escalated issues across Windows, Linux, macOS, iOS/Android, networks, identity, and collaboration tools

- Troubleshoot, perform root-cause analysis, and implement corrective and preventative actions

- Meet SLAs and communicate clearly with users and stakeholders

- Administer Google Workspace, SSO/IAM, xqbhyrx MFA and support our migration to M365 and Entra ID

- Manage endpoints using Intune/Jamf/MDM, including software packaging and secure baselines

- Support LAN/WLAN/VPN/DNS/DHCP/firewall changes and monitoring; liaise with providers as needed

- Manage the full device lifecycle — builds, replacements, RMAs and onboarding/offboarding

- Contribute to deployments and upgrades (office builds, Wi‑Fi refresh, EDR rollouts, migrations)

- Improve automation, self-service, reporting and monitoring through scripting and tooling

- Champion security best practice across patching, hardening, device compliance, and access controls

#J-18808-Ljbffr

📌 2nd Line IT Support Engineer (Barcelona)
🏢 EF
📍 Barcelona