At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Clinical Trial Project Management
Global Clinical Operations (GCO)
As the Manager, Regional Payments Lead you are responsible to run the local region site for Contract & Centralized Services (CCS). Manager and team are responsible for providing support around and related to Clinical Trial Management System (mCTMS) and system payment issue resolution (concierge-service) by leveraging Global Shared Services. Manager has oversight of regional efficiency payments and study level payment reconciliation (non-site-facing).
Responsible for the training of new CCS Payments Coordinators. Provides training to study teams relating to payment support and processes. Responsible for the management of the end-to-end investigator/site payment processes and payment calculations, including populating CTMS visit templates, suppliers, purchase orders, payment and clinical trial payments.
Help with issue resolution of failed payments, as appropriate, for the region including Purchase Requisitions (PR) and work with the other regions counterparts where necessary as it relates to general payments.
Train study teams regarding payment and issue resolution support that can be provided and regarding the specific processes.




Acts as a liaison among colleagues within CCS including Site Contract Managers (SCM) and study teams including Local Trial Managers (LTM) and Global Trial Managers (GTM) to assist with complex issue resolution and/or provide guidance related to payments.
High level of insight of knowledge of various CCS systems including but not limited to mCTMS, Ariba, P2P, SAP, RAVE, etc.

Full people management responsibility, including performance and development. (Global team - virtual environment)
May include people management responsibility, including performance and development. (Global team - virtual environment)
This position reports to Associate Director, Payments.
Clinical Investigator Sites Commercial Suppliers
Bachelor’s degree or equivalent
~7-10 years’ experience and/or equivalent competencies in pharmaceutical industry/clinical research
~ Ability to demonstrate innovative spirit, have strong interpersonal skills, and ability to accomplish substantial tasks with minimal supervision
~ Able to operate both at the local level and globally and connect easily at various levels in the organization.
~ Possess strong team building skills, including collaboration, communication, knowledge sharing in a virtual and global environment.
~ Strong knowledge of PCs (MS Office suite at a minimum), SharePoint,



intermediate presentation skills Excellent communication skills (both oral and written)
~ Familiarity with healthcare compliance and other relevant guidance (HIPAA, FCPA, Safe Harbor, etc.) Previous experience working in virtual teams preferred

Follows standard policies and procedures for multiple departments, geographic areas, client groups or projects
Work is performed with oversight by the Senior Manager but the expectation that the individual can work independently on his/her own.
Fluency in English required.
Analytical Reasoning, Budgeting, Clinical Trial Management Systems (CTMS), Clinical Trials, Compliance Management, Contract Management, Execution Focus, Fact-Based Decision Making, Laboratory Operations, Mentorship, Process Improvements, Project Integration Management, Research and Development, Research Ethics, Standard Operating Procedure (SOP), Technical Credibility
In addition to base pay, we offer the following benefits: an annual bonus with set target (% of pay) depending on pay grade / location, where the actual amount is based on the employees’ and companies’ performance of the previous calendar year, or sales commissions. Moreover, we offer vacation days, parental leave for a minimum of 12 weeks, bereavement leave, caregiver leave, volunteer leave, well-being reimbursement, programs for financial, physical and mental health. We also offer service anniversary and recognition awards, and subject to the terms of their respective plans, employees - and in some location’s eligible dependents - can participate in several insurance plans. For more information, visit Employee benefits | Supporting well-being & career growth | Johnson & Johnson Careers.
*

📌 Senior Manager, Clinical Trial Management (Madrid)
🏢 Johnson & Johnson Innovation
📍 Madrid