NTT DATA is looking for an dynamic, business-oriented, and technically minded Business Analyst - Magento to join the DES Commerce Cluster and support the delivery, enhancement, and optimization of our general eCommerce platforms, to work on remote for an International Company. Your role requires a combination of strong business analysis capabilities, Agile delivery experience, technical understanding of eCommerce ecosystems, and a continuous improvement mindset.

Your responsibilities:

- Gather, analyze, and document business requirements for eCommerce initiatives and platform enhancements.
- Translate business needs into functional requirements, user stories, process flows, acceptance criteria, and backlog items.
- Facilitate workshops and discussions with stakeholders to identify opportunities, challenges, and business priorities.
- Ensure alignment between business objectives, customer needs, and technical solutions.
- Create and maintain business process documentation and supporting artifacts.
- Support requirement validation throughout the delivery lifecycle.
- Maintain end-to-end traceability between business requirements, user stories, technical tasks, and delivered solutions.
- Ensure version control, governance, and compliance of all project documentation.
- Develop clear acceptance criteria, test scenarios, and business validation documentation.
- Maintain solution documentation and operational knowledge to support ongoing platform evolution.
- Ensure all documentation is accurate, auditable, and aligned with organizational standards.
- Work closely with development teams, solution architects, and technical leads to design scalable and maintainable solutions.
- Participate in solution design discussions and support architecture reviews from a business perspective.
- Collaborate on initiatives involving Adobe Commerce (Magento), APIs, integrations, web services, and front-end capabilities.
- Challenge and validate proposed solutions to ensure they meet business, functional, and technical requirements.
- Support technical discovery activities by helping define scope, processes, dependencies, and delivery approaches.
- Facilitate communication between technical and non-technical stakeholders.
- Support the implementation and continuous evolution of eCommerce capabilities across multiple markets and brands.
- Contribute to end-to-end delivery activities, including requirements gathering, solution definition, testing, deployment, and post-release support.
- Help ensure solutions align with platform standards, governance frameworks, and best practices.




- Collaborate with Product Owners and delivery teams to ensure business priorities are effectively translated into deliverable outcomes.
- Support release planning and readiness activities.
- Manage and refine backlog items using Jira and related Agile tools.
- Support backlog refinement, sprint planning, sprint reviews, retrospectives, and release planning activities.
- Create and maintain user stories, acceptance criteria, and supporting delivery documentation.
- Maintain sprint artifacts, team documentation, and delivery metrics where applicable.
- Ensure Agile deliverables are properly documented, versioned, and traceable.
- Support investigation of complex production incidents, defects, and operational issues.
- Perform business impact assessments and contribute to root cause analysis activities.
- Collaborate with technical teams to understand platform behavior, integrations, APIs, and business processes impacting incidents.
- Help identify corrective and preventive actions to improve platform stability and customer experience.
- Ensure incident findings are documented and communicated effectively to stakeholders.
- Act as the primary link between business stakeholders and technical delivery teams.
- Build strong relationships across product, engineering, UX, data, operations, customer support, and business functions.
- Support global and local market teams during feature rollouts, releases, and platform enhancements.
- Provide regular project updates and facilitate decision-making discussions.
- Ensure stakeholder expectations are managed effectively throughout delivery activities.
- Stay informed on eCommerce, digital commerce, and customer experience trends.
- Identify opportunities to improve business processes, platform capabilities, and delivery practices.
- Promote data-driven decision-making and customer-centric thinking.
- Support the adoption of new tools, technologies, and methodologies that enhance platform performance and customer satisfaction.
- Collaborate with Data and Analytics teams to support tracking, reporting, and performance measurement initiatives.
- Assist in defining business requirements for analytics, customer behavior tracking, and reporting solutions.
- Experience with digital analytics platforms such as Google Analytics, Adobe Analytics, ContentSquare, or similar solutions is desirable.





Your profile:

- Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
- 5+ years of experience as a Business Analyst, Functional Analyst, Technical Business Analyst, or similar role.
- Strong experience working within eCommerce environments and digital commerce platforms.
- Experience participating in medium to large-scale digital delivery projects.
- Proven experience working within Agile and Scrum frameworks.
- Strong understanding of requirements gathering, process modeling, backlog management, and delivery support.
- Experience working with cross-functional teams including Product, Engineering, UX/UI, Marketing, Data, Loyalty, Operations, and Customer Experience teams.
- Proficiency with Jira, Confluence, and other Agile delivery tools.
- Familiarity with design and collaboration tools such as Figma is desirable.
- Understanding of Adobe Commerce (Magento) architecture and core eCommerce concepts.
- Knowledge of APIs, Webhooks, integrations, and distributed system interactions.
- Understanding of web technologies including HTML, CSS, JavaScript, and modern front-end frameworks.
- Ability to understand and discuss technical implementation details with development and architecture teams.
- Knowledge of eCommerce domains such as: Checkout; Payments & Gateways; Product Catalog Management; Customer Accounts; Promotions & Discounts; Loyalty Programs; Order Management; Delivery & Fulfillment; Customer Experience
- Experience with third-party integrations and commerce ecosystem providers is considered an advantage.
- Excellent communication and stakeholder management skills.
- Strong analytical thinking and structured problem-solving capabilities.
- Ability to translate complex business needs into clear and actionable requirements.
- Strong attention to detail and focus on quality.
- Ability to work independently while collaborating effectively within cross-functional teams.
- Proactive, hands-on, and delivery-focused mindset.
- Strong organizational and prioritization skills in a fast-paced environment.
- Customer-centric approach with a passion for delivering exceptional digital experiences.
- Fluent written and spoken English.

If you are interested and available for this opportunity as FREELANCE CONTRACTOR , please apply with your CV in ENGLISH as soon as possible. NTT DATA is a global consultancy company. Within the International Institutions we have framework contracts with European Institutions like: European Commission; European Parliament; European Court of Auditors; Europol; NATO; Court of Justice; EPO; European Council, United Nations, etc.

📌 Business Analyst - Magento / eCommerce - International Organization (Barcelona)
🏢 NTT DATA Europe u0026 Latam
📍 Barcelona