Customer Service Representative for the Portuguese Market

Customer Service Representative for the Portuguese Market

4 weeks ago Be among the first 25 applicants Our client

Is a integral leader in household and healthcare products, dedicated to improving the lives of people everywhere. With a portfolio of iconic brands, they're committed to sustainability, innovation, and social responsibility. We're seeking passionate Customer Service Representatives to join our team and deliver exceptional experiences to our valued customers. Our client

Is a global leader in household and healthcare products, dedicated to improving the lives of people everywhere. With a portfolio of iconic brands, they're committed to sustainability, innovation, and social responsibility. We're seeking passionate Customer Service Representatives to join our team and deliver exceptional experiences to our valued customers.

What's your Mission?

Customer Support: Provide top-notch support to customers through various channels (phone, email, chat, social media) by addressing inquiries, resolving issues, and offering tailored solutions. Product Knowledge: Develop a deep understanding of our product range to accurately answer questions and assist customers effectively. Problem-Solving: Analyse customer concerns, identify root causes, and implement effective solutions to ensure customer satisfaction. Brand Advocacy: Promote our brand values and foster positive customer experiences through every interaction.

Requirements

Language Proficiency: Fluency in Portuguese with excellent written and verbal communication skills. English Language Skills: Strong English language proficiency (written and spoken). Customer Focus:



A genuine passion for helping people and delivering exceptional customer service. Empathy: The ability to understand and respond to customer needs with empathy and compassion. Organisational Skills: Strong attention to detail and the ability to manage multiple tasks efficiently. Problem-Solving: A proactive approach to problem-solving and a commitment to finding innovative solutions.

Benefits

Start Date: October 2025 Hours: 39 hours/week Work Schedule: Monday to Friday - 9:00 am to 6:00 pm Salary: €18,095 gross per year Holidays: 24 working holidays / 2 accrued days per month Work Model: Hybrid (6 days per month at the office) Training: Monday to Friday - 9:00 am to 6:00 pm- 3 weeks of training Office Location: Barcelona (La Sagrera)

Additional Perks:

Career Growth: Ongoing training and development. Well-being Support: Confidential counselling and resources. Perks & Discounts: Exclusive offers and rewards. Health Benefits: Discounted health insurance. Skill Development: LinkedIn learning and certifications. Referral Program: Bring a friend and get a referral bonus.

Let's discuss your future at CPM International! Seniority level

Seniority level Entry level Employment type

Employment type Full-time Job function

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📌 Customer Service Representative for the Portuguese Market (Barcelona)
🏢 Cpm International Contact Centre
📍 Barcelona