Here is the translated with emojis only on the bullet points at the beginning:

? Location: Barcelona, Spain (Hybrid - office in Torre Mapfre)

? Salary: €27,468.29 gross/year + 30% performance bonus

?️ Languages: Native-level German, English or Spanish (for internal onboarding)

? Experience: Entry-level / Junior profiles (working students / part-time students also accepted)

⏰ Other: Full-time or part-time options available (min. 20 hours)

WHAT IS THE PROJECT?

The project involves bringing your talent and ambition to our client, a general leader in the travel and hospitality industry. As an iconic Italian cruise line, our client is part of Carnival Corporation & plc and offers millions of guests worldwide unforgettable vacation experiences in the Mediterranean, Northern Europe, and the Caribbean. From the dynamic Customer Hub in Barcelona, a multicultural team of around 152 employees supports four key European markets in customer service, sales, and VIP care.

You will become part of a dedicated DACH team of approximately 50 colleagues who enable German-speaking guests to enjoy first-class travel experiences.

AND WHAT IS MY ROLE IN IT?

As a Cruise Expert for the German market, you are the central commercial and service point of contact for our client's German-speaking customers. You combine sales and advisory service to turn travel inquiries into dream vacations.





- Handling incoming inquiries via inbound calls, emails, and written channels
- Splitting your responsibilities between supporting existing customers (60%) and acquiring new customers (40%)
- Identifying customer needs, handling objections, and recommending tailored cruise packages, shore excursions, and premium onboard experiences
- Converting inquiries and leads into firm bookings as well as reactivating existing customers
- Updating reservations and maintaining customer data in the CRM system
- Working closely with the service team to ensure a consistently excellent customer experience
- Achieving productivity, call, and sales targets

OK, AND WHAT DO I NEED FOR THIS?

- Native-level written and spoken German
- Proficiency in English or Spanish (for internal communication)
- Customer-oriented mindset as well as strong communication skills and empathy
- Interest in sales-oriented customer service, sales, or the hotel/tourism industry
- Motivation to work in a goal-oriented team toward sales and quality targets

THAT'S ALL? You are an enthusiastic, empathetic personality who enjoys helping people plan unforgettable experiences. You feel comfortable in a dynamic, goal-oriented environment, adapt flexibly to shift models and sales campaigns, and bring team spirit to a multicultural working environment.

📌 Cruise Travel Sales Agent DACH (Barcelona)
🏢 Blu Selection Recruitment Agency
📍 Barcelona