About the Role

Join Perk as a key member of our Customer Care team, supporting customers on technically complex cases within our finance and accounting software suite. You'll bring hands on knowledge of fintech or accounting platforms to help customers navigate real operational challenges, not just surface level queries.

You'll collaborate with cross functional teams, own the resolution of technical incidents, and act as the go to internal resource on how our software works in practice.

What You'll Do

- Respond to customer queries via email and phone, with a focus on technical and finance operational issues
- Troubleshoot and resolve complex cases, including bugs and product incidents, tracking them through to resolution
- Document interactions and escalate appropriately, using domain knowledge to triage effectively
- Own incoming requests end to end, including ticket creation for internal teams
- Handle inquiries for customers across Germany, Switzerland, and the rest of Europe
- Serve as the first point of contact internally for operational software knowledge.

What We're Looking For

- Required: hands on experience working at a fintech company OR with an accounting software platform, handling technical customer cases
- Comfortable with high volume, high frequency task handling
- Structured, detail oriented approach to problem solving
- Fluency in English required; German fluency required if supporting DACH accounts, additional languages a plus





What we offer

- Receive competitive compensation and equity ownership in Perk
- Rest and recharge with our generous allocation of vacation days plus public holidays
- Take control of your physical health with your choice of private healthcare or a gym allowance
- Know that your loved ones are protected financially through your Life Insurance if the worst were to happen
- Join our unforgettable Perk events, including our spectacular annual summer party
- Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones
- Make your money go further with our versátil compensation plan
- Focus on your family with 17 weeks’ paid parental leave during your child’s first year
- Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes
- Broaden your horizons with up to 20 "Work from Anywhere" days per year
- Nurture your language skills with in real-life English, Spanish and Catalan lessons
- Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years
- Let us help you move to one of our hubs with relocation support

Interview Process Talent Acquisition Interview - 30mins Virtual

Assessment + Team manager interview - Virtual

Final interview - 30mins In Person

📌 Customer Care Specialist - Accounting and Software (Barcelona)
🏢 Perk
📍 Barcelona