Customer Service Advisor - Spain

Location: Madrid, Spain (office-based, Monday–Friday)

Reporting to Customer Service Supervisor, ES

Join a Team Where Every Day Counts

If you're looking for a role packed with energy, challenge, and real impact — this is it!

We are searching for an exceptional Customer Service Advisor to join our high-performing, commercially driven team in Madrid. This is a role for someone who thrives in fast-paced environments, enjoys problem‑solving on the fly, and loves bringing clarity to the ambiguous.

Here, you won’t just process orders — you’ll be part of a team that shapes the customer experience and plays a vital role in our continued growth across Spain. If you pride yourself on staying calm, organised, and laser‑focused when things get busy, we want to meet you!

Your Responsibilities:

- Provide high-quality administrative support to Operations and Customer Service
- Process customer orders in SAP and provide daily updates
- Collaborate with Sales, Logistics, and Finance for efficient order management
- Respond to customer queries, service issues, and complaints professionally
- Ensure process compliance and accurate record-keeping




- Act as the primary contact for sales order processing
- Monitor on-hold orders and communicate updates
- Manage the Spain Customer Service inbox
- Support tender tracking and reporting

What You Bring:

- Experience in Sales Order Processing/Customer Support, with SAP focus
- Excellent relationship-building skills
- Strong customer orientation and communication skills
- Ability to work independently with limited supervision
- Flexibility and cultural awareness
- A proactive, positive, can-do attitude
- High attention to detail and strong organisational ability
- Fluency in Spanish and English
- Eligibility to work in Spain without sponsorship

What’s in It for You?

- Join a fast-growing business with ambitious goals
- Influence processes, outcomes, and customer experience
- Highly varied role—no two days are the same
- Long-term career growth and competitive benefits
- Industry-leading learning and development
- A culture built on honesty, collaboration, innovation, and fun

As English is our business language, please submit your CV and application in English.

📌 Customer Service Advisor, Spain (Madrid)
🏢 Mindray Medical
📍 Madrid