Customer Service Representative Dutch- Hybrid Location: Barcelona, Spain The Customer Service Representative is the primary contact for customers, providing outstanding support and resolving inquiries with efficiency and professionalism. In this role, you will address a variety of customer needs, such as providing product information, troubleshooting issues, and managing service requests, all while ensuring clear and effective communication. Working closely with cross-functional teams, you'll play a vital role in fostering customer satisfaction and loyalty by upholding service level agreements and company guidelines.

Customer Interaction and Resolution: Act as the first point of contact for customer and commercial care, providing prompt and professional support across multiple communication channels (phone, email, chat, etc.).

Collaboration with Internal Teams: Work closely with Shared Service Center (SSC) Credit Management to address blocked orders, Planning and Logistics to meet requested delivery dates, and Transportation teams to track deliveries. Maintain the company's tone and customer experience standards while adapting to customer-specific needs.

Audit Support and Compliance: Provide support for daily, monthly, and yearly audit checks (e.Key success measures for the Customer Services Representative include the following:



Support revenue recognition reconciliations and provide accurate data in daily operational updates (DDS). Maintain excellent Customer Satisfaction Scores (CSAT) through efficient, accurate, and professional customer service interactions.

Training and Development: Complete all required training programs and demonstrate ongoing professional growth and skill enhancement.

The Customer Services

Representative will liaise with various stakeholders, such as: BU Supply planning Master data analysts As a Customer Services Representative, you get energy from working in a fast-paced, diverse, and challenging environment. Bachelors degree in a relevant field (preferred) ~1-3 years experience in a customer service, support or call center role ~ Knowledge & technical understanding of SAP for Order Processing ~ Experience with CRM tools (e.Salesforce, Zendesk) will be a plus ~ Basic fluency/proficiency in English and proficient or native in Dutch ~ Strong MS office skills, especially MS Excel ~ As our Customer Services Representative, some of the benefits you will receive are: A first online/in-person interview with hiring managers Coty is one of the world's largest beauty companies with an iconic portfolio of brands across fragrance, color cosmetics, skincare, and body care. Join us in making over the world of beauty!

📌 Customer Service Representative (Dutch-speaking) - Hybrid (Cataluña)
🏢 Coty
📍 Cataluña