About Worldly Worldly is the world's most comprehensive impact intelligence platform — delivering real data to businesses on impacts within their supply chain. Worldly is trusted by 40,000 integral brands, retailers, and manufacturers to provide the single source of ESG intelligence they need to accelerate business and industry transformation. Through strategic and meaningful customer relationships, Worldly provides key insights around supplier performance, product impact, trends analysis, and compliance.

When a company wants to change how business is done, we enable that systemic shift. Backed by a dedicated global team of individuals aligned by values, Worldly proudly operates as a public benefit corporation with backing from mission‐aligned investors. In this role, you'll join our rapidly growing Customer Success team, helping brands and retailers across Europe build and run world‐class programmes for collecting and managing their ESG supply chain data.

Reporting to the EMEA Customer Success Lead, you'll manage a large portfolio of clients at scale, ensuring each generates maximum value from Worldly's tools and services through a repeatable, scalable customer journey. This is a remote position based in Europe. Manage a large portfolio of clients at scale, ensuring each generates maximum value from Worldly's tools and services through a repeatable, scalable customer journey.

Assess and monitor client programs at portfolio scale to drive growth and improve performance, using standardized frameworks that flex to individual client needs. Champion a culture of customer success in which every interaction is an opportunity to solve problems and deepen the client relationship. Onboard and train clients,



their supply chain partners, and other program stakeholders through scalable, repeatable enablement.

Be flexible to work early or late hours and willing to travel globally to support Worldly's European client base. 1-3 years in a customer success or client services organisation. ~ Hands‐on experience with consumer goods and/or fashion supply chains. ~ A background in sustainability. ~ Strong analytical skills and a data‐driven approach to decision‐making. ~ Fluency across a range of technology tools, including project management or customer success software, Hubspot, Claude Cowork, Microsoft Office, and Google Suite.

Growth Opportunities Equipment Stipends

Unlimited PTO Paid company holidays ~ Earn a competitive salary and performance‐based bonuses. Get healthcare, retirement matching, and equity for US employees. Use the office stipend to get the supplies you need.

Combat zoom fatigue with no‐meeting Fridays. We're remote, not lonely. Join the culture committee, coffee chats, or a variety of other interest groups. This role may require occasional travel to support business needs, including but not limited to team collaboration, customer engagement, or company events.

True innovation happens when everyone has room at the table, including the tools, resources, and opportunity to excel.

Annual Salary: EU:€46,000 - €53,000 UK: £50,000 - £55,000 5% Annual Performance Bonus Incentive Stock Options Package Work-From-Home Benefits Final compensation figures will be determined based on a wide variety of factors, including experience and location. the salary range listed in USD will be paid in the local currency equivalent at the time of offer using the then-current exchange rate.

📌 Customer Success Manager | Sustainability | Fashion Supply Chains At Worldly (La Mancha)
🏢 Worldly
📍 La Mancha