Join a leading AI technology company as an Operations Customer Expert, providing professional and exceptional support to individual and business customers in a fast-paced, innovative environment. Language Requirement: English – Fluent Work Requirement: Experience in tech support Key Responsibilities
Provide customer support across multiple channels, troubleshooting and resolving issues efficiently. Assist customers with billing, invoicing, and account-related matters. Troubleshoot account access and technical issues. Guide, support, and train customers on the use of the company's products. Deliver timely, accurate, and customer-focused responses. Maintain high service quality and meet customer satisfaction and quality targets. Working Hours:
Project Coverage: 24/7 Rotating Shifts Working Time: 8 hours per day + 1-hour lunch break Weekly Hours: 40 hours per week Schedule Notice: Work schedules are provided 10 days in advance. Contract & Compensation:
Contract Type:Selection Agreement Daily Allowance: €18.56 Weekly Allowance: €92.80 (5 working days) Base Salary:
€938.00 gross/month Holiday Allowance: €78.17/month Christmas Allowance:€78.17/month Meal Allowance:€154.00/month (€7.00 per working day) Estimated Monthly Gross Salary: €1,248.33 Variable Bonus: Up to €200/month Recruitment & Contract Progression
Candidates will sign a Selection Agreement to manage the final phase of recruitment, including training. If selected at the end of the training, candidates will sign an Employment Uncertain Term Contract with a foreseeable duration of 12 months. A permanent contract will be offered after 2 years subject to the applicable conditions. Private health and dental insurance will be provided after signing the employment contract, provided you already have a NIF and Social Security number. Meal Allowance
The meal allowance is paid through a prepaid meal card. The meal allowance is exempt from Social Security and IRS contributions. Documentation Required: