Customer Service Representative with Dutch and English (Part-Time Morning 25hrs)

Our Client - New Balance: Born to Move. New Balance believes in the power of movement and is dedicated to creating innovative products that seamlessly blend function and fashion, performance and style. As a integral team member, you'll play a vital role in sharing these values with customers worldwide. We are seeking exceptional individuals to join our team. Immerse yourself in the New Balance brand and deliver a world-class customer experience. Responsibilities

Collaborate effectively : Work collaboratively with consumers to address product information requests and resolve inquiries skillfully and professionally. Customer-centric approach : Empathize with customer needs, analyse their issues, and provide personalized solutions. Omnichannel support : Deliver seamless customer service across multiple channels, including phone, email, chat, and social media. Product expertise : Develop a deep understanding of our client's products and services. Become a New Balance expert : Gain in-depth knowledge of the New Balance brand and its offerings. Brand advocacy : Embody our company values and act as a brand ambassador in all interactions. Qualifications

Fluency in Dutch : Demonstrated by exceptional grammar and spelling. Advanced English Proficiency :



Excellent written and spoken English communication. Customer Service Enthusiast : Possess a genuine passion for delivering exceptional customer service. Empathetic Communication : Ability to handle sensitive calls with empathy and understanding. Strong Administrative Skills : Meticulous attention to detail and strong administrative skills. Proactive Problem-Solver : A professional outlook and proactive approach to problem resolution. Benefits

Start Date : September/October 2025 Hours : 25 hours/week Work Schedule : Monday to Friday from 9:30 am to 2:30 pm Salary : €12.692 gross per year Holidays : 24 working holidays (pro-rata) Work Model : Hybrid (6 days per month at the office) Training : Monday to Friday from 10:00 am to 7:00 pm Office Location : Barcelona (La Sagrera) Additional Perks : Career Growth : Ongoing training and development. Well-being Support : Confidential counselling and resources. Perks & Discounts : Exclusive offers and rewards. Health Benefits : Discounted health insurance. Skill Development : LinkedIn learning and certifications. Referral Program : Bring a friend and get a referral bonus. Job Details

Seniority level : Entry level Employment type : Part-time Job function : Customer Service Industries : Consumer Services

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📌 Customer Service Representative with Dutch and English (Part-Time Morning 25hrs) (Barcelona)
🏢 Cpm International Contact Centre
📍 Barcelona