Handle technical queries and incidents received via phone, email and ticketing tools

Perform basic incident management and first-level troubleshooting

Provide customer support in multiple languages, mainly in English, for assigned audiovisual projects

Coordinate with internal teams to ensure incidents are properly escalated and resolved

Support international clients in a dynamic, technology-focused environment

Maintain technical management and service continuity for audiovisual projects across more than 100 countries

Requirements

Previous experience in administrative tasks and technical customer support

Fluent written and spoken English (essential)

Knowledge of other languages is highly valued

Good command of Microsoft Office tools (Excel, Teams, Outlook)

Experience using instant messaging tools and ticketing or project management platforms

Service-oriented mindset, strong communication skills and willingness to learn

Ability to work in a structured way and handle repetitive processes with attention to detail





Core Competencies Demonstrates expertise in technical customer support and incident management, with a strong focus on service continuity for audiovisual projects. Proficient in handling technical queries in a multilingual environment while maintaining attention to detail and effective communication.

Highest-signal resume keywords

Technical Customer Support

Incident Management

Fluent English

Microsoft Office Tools

Service-Oriented Mindset

Hard Skills

Incident Management

First-Level Troubleshooting

Technical Support

Administrative Tasks

Soft Skills

Strong Communication Skills

Willingness to Learn

Attention to Detail

Industry Keywords

Audiovisual Projects

Service Continuity

Multilingual Support

Dynamic Environment

Tools & Technologies

Ticketing Tools

Project Management Platforms

Instant Messaging Tools

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📌 Technical Support (Santiago de Compostela)
🏢 Jobtailor
📍 Santiago de Compostela