Description: Are you passionate about delivering exceptional customer service? Do you enjoy helping people, solving problems, and working in a fast-paced international environment?

If you're looking for a role where every day is different, with excellent training, career development opportunities, and the flexibility of hybrid working, we'd love to hear from you!

As a Dutch-speaking Customer Service Agent, you'll become part of one of our international customer support teams, helping customers through a variety of enquiries via phone, email and other communication channels. You'll work with well-known international brands, delivering outstanding service while ensuring every customer receives the support they need.

What you'll be doing

- Deliver outstanding customer service while creating a positive customer experience. - Handle customer enquiries via phone, email and other communication channels. - Assist customers with account-related questions, requests and issue resolution. - Provide accurate information and guide customers through the appropriate processes. - Complete administrative tasks accurately and maintain detailed customer records. - Work closely with colleagues and other departments to ensure the best possible customer experience. - Follow internal procedures, quality standards and data security guidelines where applicable.

Requirements: What we're looking for





- Native-level Dutch (spoken and written). - Good command of English. - A professional working and thinking level. - Customer service experience is an advantage, but not essential—we provide full paid training. - Excellent communication and interpersonal skills. - A customer-focused mindset with strong problem-solving abilities. - Good computer skills and confidence using multiple systems. - Ability to multitask while maintaining a high level of accuracy. - Flexibility to work shifts, including evenings, weekends and public holidays where required. - A positive attitude and the ability to work both independently and as part of a team.

Offer: What we offer

- Competitive gross monthly salary of €1,559.25 - €1,600 (based on a 39-hour contract). - Monthly performance bonus of up to €200 gross. - Permanent contract after a 1-month probation period. - 1.9 paid holiday days accrued per month. - Hybrid working model. - Paid training and ongoing coaching. - Excellent internal career opportunities. - A multicultural, supportive and friendly working environment. - Fresh fruit and unlimited coffee on office days. - Tax-free benefits (restaurant, transport and childcare options). - Comprehensive mental health and wellbeing support. - Free online Spanish lessons outside working hours. - Fun team events and unforgettable company parties

📌 Dutch Customer Service Agent | Barcelona | Hybrid
🏢 NewCo Communications
📍 Barcelona