Customer Service Representative (Danish/English) (P) Job Openings Customer Service Representative (Danish/English) (P)
About the job Customer Service Representative (Danish/English) (P) Are you a highly motivated and customer-focused individual who speaks fluent Danish? Do you thrive in a fast-paced environment and take pride in delivering exceptional service? We're looking for a dedicated Customer Service Representative to join an international team in the heart of Barcelona!
What You’ll Be Doing:
As a Customer Service Representative, you’ll be the friendly and reliable voice of our company, managing post-sales inquiries and ensuring every customer has a positive experience. Your core responsibilities will include:
Delivering High-Caliber Service:
Providing accurate, expert information and support for post-sales requests.
Order Management:
Accurately logging, validating, and following up on customer orders and requests to ensure timely resolution.
Customer Advocacy:
Striving to achieve the highest possible
Customer Satisfaction Survey (CSAT) scores
by resolving issues effectively and empathetically.
Team Contribution:
Collaborating with your colleagues to maintain a successful, high-performing service environment.
What You’ll Bring to the Team:
Bilingual Proficiency:
You must be
proficient or bilingual in Danish
(C2 level) .
Advanced English:
An
advanced level of English (C1/C2)
is required for internal communication and documentation.
Exceptional Communication:
You have excellent verbal and written communication skills and can confidently manage a variety of customer-facing situations.
Team Spirit & Drive:
You’re a positive, goal-oriented team player with a genuine drive for success.
Desired Qualifications:
Previous Experience:
Prior experience in a similar customer service, call center, or support role is a strong advantage.