and passionate about entertainment, technology, and delivering exceptional customer experiences?
We’re looking for
Customer Care Specialists
to join our international team on the
16th of November
in Lisbon , supporting customers of one of the world’s leading integral streaming platforms.
You’ll be the first point of contact for customers, assisting with account-related questions, subscriptions, payments, technical issues, and general service enquiries while providing a friendly, professional, and seamless experience. Please note: You must be eligible to work in Portugal and able to work in Lisbon, that's mandatory.
What You’ll Do
Provide customer support in
Spanish & Basque
via phone, email, and digital channels.
Assist customers with account, subscription, billing, and technical enquiries.
Troubleshoot issues and provide clear and effective solutions.
Handle customer concerns professionally and with empathy.
Ensure every interaction delivers a high-quality customer experience.
Collaborate with internal teams when issues require further assistance.
What We’re Looking For
Fluent Spanish & Basque (C1/C2 level).
Good
English
communication skills (B1 level)
Previous customer service experience is a plus.
Excellent communication and problem-solving skills.
Comfortable working with digital platforms and technology.
A positive, customer-focused, and professional attitude.
Flexibility to work on a rotating schedule.
Contract & Working Conditions
12-month initial contract , with the possibility of renewal.
Full-time:
40 hours per week .
8-hour shifts
on a rotating schedule from Monday to Sunday.
Flight ticket reimbursement
according to company policy.
Comprehensive health insurance .
Free Portuguese language classes .
Salary & Benefits Without Company Accommodation
Base Salary: €1391.83month
Performance Bonus: Details shared during the recruitment process with the company.
With Company Accommodation
Base Salary: €1059.33month
Performance Bonus: Details shared during the recruitment process with the company.
Why Join?
Work and live in
Lisbon, Portugal .
Join a diverse and international team.
Gain valuable experience with a globally recognized entertainment platform.
Company accommodation option available.
Learn Portuguese for free.
Benefit from comprehensive health insurance.
Receive flight reimbursement according to company policy.