Madrid, Spain | International Banking Project | Career Growth Opportunity

Join the Teleservices company and become part of a high-performing international customer support team working for one of the most recognized names in the banking sector. If you are a native German speaker with strong communication skills and a passion for helping customers through phone, chat, and email, this is your opportunity to build a stable long-term career in Madrid within a general financial environment. Why This Opportunity Stands Out

International banking project with strong brand exposure

Permanent contract after only 3 months

Competitive salary + annual bonus

Paid training & structured onboarding program

Multicultural and international working environment

Multichannel support (phone, chat, email)

Access to shift rotation including night shifts

Position Details

Role: German Customer Support Specialist – Banking Sector Location: Madrid Start Date: 16/09 Contract Structure

3-month temporary contract (initial phase)

Permanent contract based on performance

Salary Package – Madrid

€22,800 gross/year

€1,200 annual performance bonus

Your Responsibilities

As part of the German banking support team, you will: Support customers via phone, email, and chat





Handle banking-related inquiries and front desk incidents

Deliver fast, accurate, and customer-oriented solutions

Maintain high service quality standards

Ensure efficient resolution of customer issues

Provide professional support to German-speaking clients

Training & Working Hours

Initial Training

First 5 weeks: 09:00 – 15:00 (initial schedule)

Gradual increase up to 35h/week

From Week 6 onwards: Full-time: 39h/week

Available Shifts (Madrid Only)

Morning: 07:00 – 16:00 (8-hour shifts)

Candidate Profile

We are looking for candidates who: Are native German speakers (mandatory)

Have Spanish level B2 or higher

Are confident in customer communication

Can multitask in a fast-paced environment

Have strong empathy and problem-solving skills

Have experience in customer service or banking (a plus, not required)

Recruitment Process

Record a 2-minute video introduction in German

175-word handwritten German test

Final review by German banking recruitment manager

Why Madrid?

Living in Madrid means: Fast-paced international career environment

Strong expat community

Excellent social and cultural life

Career growth in financial services

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📌 German Customer Support Specialist – Banking Sector (Madrid)
🏢 CBT
📍 Madrid