Job Description At Bond Brand Loyalty, we build growth and loyalty for some of the world’s most recognized brands. Behind that work is a team of smart, curious people who care deeply about clients, each other, and building something meaningful together. Together, we will shape, implement, and support innovative solutions to make this world a more loyal place. In this role, you’ll bring systems thinking, operational excellence, and a process-first mindset to help scale our people programs and deliver a seamless experience across the employee lifecycle. Join our dynamic People & Values team and play a pivotal role in shaping our culture and delivering exceptional employee experiences. We’re looking for a proactive problem-solver with a passion for people, processes, and performance.

Job Requirements Your Background

2-4 years of experience in HR operations, people systems, or people analytics

Strong systems thinking and a passion for process improvement and automation

Advanced proficiency in Microsoft Excel; strong working knowledge of Microsoft Office Suite

Experience with process mapping tools (e.g., Visio, Lucidchart, or similar)

Experience with HR systems such as HiBob, Microsoft Dynamics, NetSuite, or Ivanti is strongly preferred

Excellent communication skills, both written and verbal

Highly organized with strong prioritization skills and attention to detail

Proven ability to manage multiple priorities in a fast-paced environment

Collaborative, service-oriented mindset with strong interpersonal skills

Adaptable and comfortable learning new tools and technologies





Job Responsibilities What You’ll Do People Operations & Operational Excellence (60%)

Contribute to building a client-obsessed People & Values Centre of Excellence by assessing current-state processes and identifying opportunities to enhance efficiency, employee experience and onboarding

Partner with the team to implement automation and leverage AI to reduce manual work and improve scalability

Support and contribute to the People & Values Operations strategy and roadmap

Develop People & Values Knowledge Management Strategy, roll out with clear guidelines and ensure adoption and upkeep

Uphold and embed company values and leadership principles across People & Values operations

Provide project management support for special People & Values operations projects and initiatives as required

Process, Systems & Governance

Administer and maintain People systems (including HRIS platforms such as HiBob), ensuring data integrity and effective system use

Own and continuously improve core People & Values workflows across the employee journey map(e.g., onboarding, job changes, offboarding)

Develop and maintain clear process documentation, including administrative guides and desktop procedures





Support system enhancements and adoption of new tools to improve operational efficiency

Support the development, review, and maintenance of People & Values policies across geographies, ensuring compliance with employment legislation and best practices

Contingent Workforce, Contract Management and Onboarding (40%)

Develop a contingent workforce strategy, document the processes, rollout and communicate to key stakeholders, maintain and re-evaluate and adjust as required

Own end-to-end contract management for freelance and contingent workers, including agreements, extensions, and tracking

Ensure contractor processes are efficient, compliant, and aligned with internal systems

Act as liaison between hiring teams, legal, and finance for contract-related workflows

Partner with Talent Acquisition and internal stakeholders to support a smooth onboarding experience for the contingent workforce

Support improvements in recruitment and onboarding processes to enhance overall candidate experience

Job Benefits Use of Artificial Intelligence (AI): Bond uses AI tools during parts of the screening, assessment, and selection process, supporting a fair and efficient hiring process.

We welcome applications from all qualified candidates; however, only those selected for an interview will be contacted.

At Bond, we believe compensation is more than a salary. Our Total Rewards program is designed to help you grow your career, support your well-being and keep you meaningfully connected. The expected base salary for the role is 45,000€.

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📌 Specialist, People & Values Operations (Madrid)
🏢 Bond Brand Loyalty
📍 Madrid