Act as a subject matter expert for complex customer inquiries, operational processes, and escalated issues

Manage customer transactions, quotations, orders, and follow-up activities while ensuring operational accuracy and quality

Partner with internal stakeholders to resolve complex customer and operational matters

Identify opportunities to improve processes, simplify workflows, and implement sustainable solutions

Participate in projects, system implementations, business initiatives, and User Acceptance Testing (UAT) activities

Support compliance with company policies, procedures, and quality requirements

Analyze operational data and performance trends to identify opportunities for improvement

Support knowledge-sharing, onboarding, and training activities across the Customer Care team

Remain actively involved in day-to-day customer care operations and customer interactions

Support healthcare providers and contribute to patient care

Requirements

High School Diploma with 4+ years, or Associate's Degree with 2+ years, or Bachelor's Degree with 1+ year of experience in customer service, customer operations, service support, or a related environment

Professional proficiency in English and Spanish, both written and verbal

Experience managing complex customer situations, escalations, or cross-functional operational processes

Experience analyzing operational data and applying insights to support improvements

Proficiency with Microsoft Office applications,



including Outlook, Excel, and Word

Experience supporting customers within healthcare, medical technology, life sciences, manufacturing, or other regulated industries

Experience using Enterprise Resource Planning (ERP) or Customer Relationship Management (CRM) systems such as SAP or Salesforce

Proficiency in additional languages

Experience participating in projects, business transformation initiatives, or system implementations

Experience supporting continuous improvement or operational excellence initiatives

Core Competencies Demonstrates expertise in managing complex customer inquiries and operational processes while ensuring compliance with quality standards. Proficient in analyzing operational data to drive continuous improvement and support healthcare providers effectively.

Highest-signal resume keywords

Customer Service Management

Operational Process Improvement

Data Analysis and Insights

Bilingual Proficiency in English and Spanish

Experience with ERP and CRM Systems

Hard Skills

Customer Operations

Operational Data Analysis

Process Improvement

User Acceptance Testing (UAT)

Healthcare Support

Soft Skills

Problem Solving

Collaboration

Communication

Industry Keywords

Healthcare

Medical Technology

Life Sciences

Regulated Industries

Tools & Technologies

Microsoft Office

SAP

Salesforce

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📌 Customer Service Specialist (Madrid)
🏢 Jobtailor
📍 Madrid