Customer Relation Manager (Barcelona)

Customer Relation Manager (Barcelona)

04 oct
|
Hennes & Mauritz
|
Barcelona

04 oct

Hennes & Mauritz

Barcelona

Job DescriptionWHAT YOU'LL DOYou will lead and drive the People Relations agenda across the market, ensuring compliance, supporting business goals, and creating an outstanding colleague experience. Managing labour law, industrial relations, union and works council relationships, and collective bargaining negotiations.
Ensuring compliance with local legislation, policies, and internal governance processes.
Leading and developing the local People Relations team.
Analysing people data and market trends to identify risks, opportunities, and solutions that support business success.
Collaborating with Global People Relations teams to implement and adapt policies, frameworks, and guidelines locally. WHO YOU'LL WORK WITHYou will be part of the People function and work closely with Market Management Teams, People Business Partners, Legal teams, Security teams, Global People Relations, employee representatives, unions, and leaders across the organisation. Qualified lawyer with expertise and professional qualifications in Labour Law, Industrial Relations, or related fields.



A minimum of 5 years' experience leading and developing teams and extensive experience within People Relations, Employee Relations, Labour Relations, or Human Resources.
Strong stakeholder management skills with the ability to build trust and credibility across all levels of the organisation.
Strong analytical skills with the ability to leverage data and insights to support decision-making.
Professional proficiency in English. Spanish is required; WHO WE AREH&M; Group is a integral company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.
Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future. WHY YOU'LL LOVE WOR

📌 Customer Relation Manager (Barcelona)
🏢 Hennes & Mauritz
📍 Barcelona

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