Overview In this role you will support and further develop the Medallia and SnapLogic platforms used by Schneider’s Customer Voice program. You will work closely with product owners and cross-functional teams to refine requirements, adapt platform architecture, and implement user-facing features. You’ll deliver fast, practical solutions for diverse clients and lead L2 end-user support while coordinating with vendors and delivery teams. You will help drive adoption of the CX platform within Schneider and contribute to a customer-centric transformation.

Responsabilidades

Provide end-user support and contribute to technical development of Medallia and SnapLogic platforms Collaborate with product owners to refine requirements and adjust platform architecture Develop new user-facing features and customer-driven enhancements Create quick-to-implement,



user-friendly solutions for diverse clients Coordinate with external and internal vendors and delivery teams on issues and enhancements Lead L2 support coordination for all end-user requests Partner with the CX community to drive adoption and growth of the Medallia platform within Schneider

Requisitos principales

3+ years IT solution design and implementation Experience with agile processes in fast-paced, distributed teams Expert in customer/end-user support management Excellent English communication (verbal and written) CX platform awareness and experience in a similar domain excellent communication stakeholder management vendor coordination Medallia platform SnapLogic SaaS solution implementation

📌 Lead, DCR Application Analyst-Medallia (Barcelona)
🏢 Schneider Electric
📍 Barcelona