Company DescriptionAt Docplanner Group, we're on a mission to help people live longer, healthier lives. As the world's largest healthcare platform, each month, we connect 24 million patients with 280k doctors across 13 countries (through brands like ZnanyLekarz, Doctoralia, MioDottore, DoktorTakvimi, and jameda). Our marketplaces, SaaS and AI tools simplify daily tasks and help doctors, clinics and hospitals work more efficiently, so they can focus on what really matters: caring for their patients.

At scale, yet agile – 3,000+ employees, but still fast, flexible, and hands-on. Job DescriptionThis role sits at the intersection of Customer Success, operations, and special projects for PMS (Practice Management Systems) — the software Docplanner clinics use to manage their agenda, EHR, invoicing, and patient records. Feegow in Brazil, Clinic Cloud in Spain, GIPO in Italy, MyDr in Poland.

As PMS expands across products, clinic setups, and markets, we are looking for someone who can bring structure to a complex, fast-moving space: shaping how we onboard, engage, and retain PMS customers, driving down early and preventable churn, and helping define the processes, metrics, and ways of working that let local teams operate consistently at global scale. It's a strategic but highly hands-on role, ideal for someone who enjoys navigating ambiguity across local vs. global priorities, product vs. Own and evolve the PMS Customer Success operating model — onboarding, engagement, retention, and churn prevention — across all PMS products and markets (Feegow, Clinic Cloud, GIPO, MyDr, and others as the portfolio evolves).Own the early-churn initiative: the three-tier touchpoint model (post-onboarding, farming scoring, preventive churn),



pushing it from manual/ticket-based execution toward CRM automation, as we progressively migrate CRM processes from Hubspot to Salesforce.

Build the performance layer for PMS CS: KPIs, dashboards, and cohort views across onboarding quality, farming/retention scores, and preventive churn — partnering with BI, CRM/Ops, and the Retention team. Standardize local-team governance and ways of working across markets, closing the gap between how countries currently run PMS CS and a consistent, data-driven global model. Help translate product priorities into actionable local execution and surfacing local realities back to product/global.

Track performance of PMS CS initiatives, monitoring spend and flagging risk proactively. Contribute to broader Clinics/Enterprise Customer Success strategic projects as the function evolves. Has solid experience in project management, program management, customer success, or operations in a complex, multi-product/multi-market business.

Understands core Customer Success topics — onboarding, retention/farming, churn prevention, and customer journeys.

Is very proficient working with data: defining KPIs and translating business needs into reporting and dashboard requirements, comfortable partnering closely with BI.Has experience working across multiple markets or in general/local operating models,



and can translate global priorities into local execution and back. Has hands-on experience with CRM tools such as Salesforce or HubSpot, and understands how customer/product-usage data supports operational decisions. Knows how to coordinate across multiple stakeholders and functions — product, local CS/country leadership, BI, retention — without relying on formal authority.

Fluent

English is a must; Spanish or Portuguese is a strong plus given the concentration of PMS markets.

Intro

Chat – A first call with our Talent Partnerto explore mutual fit around relevant skills, value alignment, and motivation. Additional/ Final Interview (Optional) – A final conversation with another peer from our Global Team. Why You'll Love It Here Global Benefits – No matter where you are, you'll have access to: Healthcare insurance – so you can focus on what matters. Wellness that works for you – from gym memberships to mental health support, we've got you covered.

Local

Perks – Depending on your location, you will be entitled to local benefits like meal vouchers (ticket restaurant), transport allowances, or extended parental leave. You'll find lots of chances to learn, develop, and explore new paths—whether within your team or through cross-functional projects. A Truly Global Team – Work with talented people from all over the world in a diverse and inclusive environment.

Flexibility That

Works for You – Remote work and flexible hours aren't just buzzwords here. Prefer an office setting? At this time, we are not able to sponsor visas for this position. To apply, you must already have the legal right to work in your country of residence or the location of the role.

📌 Global Project Manager - Customer Success PMS (Clinics/Enterprises) (Barcelona)
🏢 Docplanner
📍 Barcelona