Overview As a Technical Account Manager at Autodesk, you enable large enterprise clients to maximize product value and achieve measurable outcomes. You will serve as a technical liaison within the Proactive Support group, guiding customers through adoption and governance at scale. You’ll address critical issues, provide data-driven recommendations, and drive improvements across cloud and desktop Autodesk applications. This role offers exposure to enterprise customers, cross-functional collaboration, and opportunities to shape proactive support and success plans.

Compensaciones / Ventajas

salary transparency comprehensive benefits package annual cash bonuses stock grants career development opportunities in-person onboarding and identity verification

Responsabilidades

Establish as the technical point of contact and coordinate with CSM and TAS to execute customer success plans Prioritize and escalate critical issues while monitoring service level compliance Provide technical assistance and recommendations based on data analytics for enterprise customers Apply problem-management approaches to identify improvement opportunities Partner with IT and design teams to ensure successful installation, licensing,



and performance of Autodesk cloud and desktop apps Deliver coaching sessions from the customer success plan to boost adoption Conduct proactive customer engagement through regular support case reviews and align technical insights with objectives Manage key event efforts such as major upgrades Engage strategically to provide insights and technical health governance

Requisitos principales

Bachelor's degree in Architectural, Civil or Construction Engineering Minimum 5 years' experience with Autodesk AECO products (notably Revit) and cloud services (Autodesk Construction Cloud/Forma) for large enterprises Strong analytical skills and experience troubleshooting in enterprise environments Expert knowledge of workflows and data exchange Experience delivering presentations Ability to manage multiple projects with clear prioritization Fluency in French, Spanish and English; additional European languages a plus Strong communication Relationship-building at all levels Initiative and self-motivation Autodesk Revit Autodesk Construction Cloud/Forma Autodesk Navisworks

📌 Senior Technical Account Manager- AEC (French and Spanish speaking) - barcelona
🏢 Autodesk
📍 Barcelona