Overview As ITSM & Vendor Management Specialist, you will join GISD’s Transversal Governance Team to steer service governance and vendor oversight. You’ll bridge ITSM discipline with strategic vendor management to deliver enterprise-wide transparency and cross-functional alignment. The role focuses on governance, performance management, and stakeholder engagement rather than hands-on operations. You will influence outcomes and drive continuous improvement across multiple pillars, shaping reliable and cost-efficient infrastructure delivery.

Compensaciones / Beneficios

Hybrid work plan Flexible Remuneration Plan Wellwo wellness platform Wellhub gym network access Integral Family Leave Policy Stock ownership program

Responsabilidades

Own and publish consolidated Infrastructure KPI/SLA dashboard and monthly availability report across pillars Maintain Major Incident & Post-Mortem Register, driving root-cause analysis governance and preventive actions Enforce observability and ITSM process standards (incident, problem, change, request, knowledge)



across ServiceNow Drive Continuous Service Improvement initiatives and present outcomes to leadership Govern aggregate service health and partner with pillar operations teams for instrumentation and accountability Produce Vendor Performance Scorecards and coordinate QBRs/BRs for strategic vendors Act as governance point for strategic vendors, surfacing risks and opportunities to Infrastructure leadership Support RFPs, sourcing events, contract negotiations, renewal planning with Procurement/Legal Identify vendor consolidation, optimization, and cost-efficiency opportunities across the portfolio

Requisitos principales

Bachelor's degree in Computer Science, Engineering, IT, or related discipline 6–8+ years of experience in IT infrastructure, governance, service management, or vendor management ITIL v4 Foundation certification Hands-on expertise with ServiceNow (ITSM, ITOM) Proven track record defining SLAs/KPIs and building executive dashboards (Tableau preferred) Contract lifecycle management experience Experience negotiating with hyperscalers and tier-1 vendors (Cisco, Microsoft, AWS, etc.) Financial acumen: TCO, CapEx vs OpEx, chargeback/showback, cost optimization Strong cross-functional collaboration with Procurement, Finance, Legal, Security, EA, and PMO Excellent written and executive-level verbal communication in English Analytical, data-driven, outcome-oriented mindset Cross-functional collaboration Stakeholder influence without direct authority Executive communication ServiceNow ITSM/ITOM ITIL v4 Foundations Tableau (dashboard building)

📌 ITSM & Vendor Management Specialist (Barcelona)
🏢 Schneider Electric
📍 Barcelona