Job Title Customer Service Representative (Italian-speaking) – Onsite - NW02

Job Description Experience the power of a game-changing career Are you looking for what’s next? We’re a general technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as a

Customer Service Representative in Barcelona (Onsite),

you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.

Career growth and personal development We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What You Will Do In This Role

Take incoming customer contacts (via telephone, email, chat other automated alerts) and solve users’ demands

Log call details onto call management systems and provide response and resolution within SLA

Maintain service and product knowledge and expertise associated with applications specific to individual customers

Escalate potential service issues initially with Mentor

To follow all the processes and procedures of the project





Ensure contractual SLA is maintained

Your Qualifications

Have a proficient or bilingual level of Italian, and advanced level of English

Have good disposition to work in a customer service environment

Have customer care skills – ability to listen to and understand the customers’ need

Can take ownership of, and progress calls to resolution or to elevate call to resolution

What’s In It For You In this role, we offer benefits that help you support your unique lifestyle:

Full-time 39 hours/week permanent contract: rotative between Monday and Saturday, between 09.00 to 20.00. A maximum of 2 Saturdays per month, on a rotating basis, with one compensatory day off during the week.

Salary 20.199,94 euros gross/year + up to 2.000 euros gross/year in bonus

Central location in Barcelona

Bring-a-friend (referral) bonus opportunities

Full paid training on the company and the project you'll be working on

Career development programs, specialized courses, and language classes

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

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📌 Customer Service Representative (Italian-speaking) – Onsite (Barcelona)
🏢 Concentrix
📍 Barcelona