Location:

Madrid, Spain

Work Model:

On-site

Languages:

German + Spanish

Salary:

€22,800 gross/year + €1,200 annual SRV bonus

Schedule:

Shifts between 07:00–16:00, 8-hour shifts

About The Role We are looking for

German and Spanish-speaking Customer Service Agents

to join a customer support team in Madrid. You will provide professional assistance to customers while using your fluent German and Spanish communication skills.

Your Responsibilities

Provide customer support and assistance

Communicate with customers in German and Spanish

Handle customer inquiries in a professional and solution-oriented manner

Ensure a high level of customer satisfaction

Follow the required processes and procedures

Requirements

Fluent German

Fluent Spanish

Strong communication skills





Customer-oriented and professional approach

Availability to work on-site in Madrid

Flexibility to work shifts

What We Offer

€22,800 gross annual base salary

€1,200 annual SRV bonus

Comprehensive training

Initial 3-month temporary contract, with the intention to convert to a permanent contract

Shift-based schedule

Multiple start dates available

Training Training is mandatory and will take place:

First 3 weeks: 09:00–15:00

Following period: 09:00–16:00

Final week: 09:00–17:00

The application process also includes a

German video recording and a handwritten cover letter .

#J-18808-Ljbffr

📌 German + Spanish Speaking Customer Service Agent (Madrid)
🏢 FH Collective Academy
📍 Madrid