Job Title: Infrastructure Field IT Engineer

Job Title : IT Support engineer

Location: Valencia, Spain (Fully onsite)

Job Type: Permanent

Language: Fluent English & Native Spanish.

Job Summary:

The Infrastructure Field IT Engineer is responsible for providing on-site technical support, maintaining IT infrastructure, and ensuring the reliability of hardware, software, and network systems across assigned locations. This role involves hands-on troubleshooting, proactive maintenance, and coordination with central IT teams to uphold service levels and business continuity.

Key Responsibilities

Provide on-site support for desktops, laptops, printers, network devices, and other IT equipment.

Install, configure, and maintain hardware and software systems.

Troubleshoot and resolve technical issues related to infrastructure, connectivity, and user access.

Perform routine checks, patching, and updates on servers and network components.

Support LAN/WAN infrastructure, including switches, routers, and wireless access points.

Coordinate with vendors for hardware repairs and replacements.

Assist in onboarding/offboarding activities including device provisioning and access setup.





Maintain accurate documentation of assets, incidents, and service requests.

Ensure compliance with IT policies, security standards, and data protection protocols.

Participate in infrastructure upgrade projects and site rollouts.

Escalate unresolved issues to higher-level support or specialized teams.

Qualifications

Bachelor’s degree in Computer Science, Information Technology, or related field.

 3–5 years of experience in IT infrastructure or field support roles.

Strong knowledge of Windows OS, Active Directory, networking fundamentals, and endpoint security.

Experience with ticketing systems (e.g., ServiceNow) and remote support tools.

Certifications such as CompTIA A+, Network+, or Microsoft Certified: Azure Fundamentals are a plus.

Excellent problem-solving, communication, and customer service skills.

Ability to travel between sites and work independently.

Performance Metrics

SLA compliance for incident and request resolution

User satisfaction scores

Infrastructure uptime and reliability

Accuracy of asset and documentation records

📌 IT Support (Valencia)
🏢 Itc Infotech
📍 Valencia